Bad quality video

The lessons are shown in a lower quality. The image is not sharp, and the sound is not good.

Cause: we use a technique that makes sure that the lessons keep playing, even with lower internet speed. The quality of the image is adjusted to the internet speed at that moment. This happens, for example, with Wi-Fi networks with bad reception and mobile data networks with fluctuating internet speed.

Possible solution(s):

  1. Within your account settings you can adjust the quality of the videos. Automatically it is set to high, but you can change this to normal. When you are using the iOS app, you can change these settings in your app. 
  2. Use a network cable: connect the device you play your lessons on to the internet with a network cable.
  3. Improve Wi-Fi connection: use a Wi-Fi enhancer to improve the signal of your Wi-Fi connection in the place where you are following your lessons.

Have you tried the options above, and are there still problems with playing the videos? Then it is a good idea to contact the service or person that installed your home network.

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