Returning Clothes and Merchandise

For webshop purchases, you have a 14-day cooling-off period starting the day after receipt. Let us know within that period if you wish to return all or part of your order, for example by emailing shop@cyclemasters.com. You then have another 14 days to send the items back. If one order arrives in separate deliveries, the cooling-off period starts after the last item arrives.

You may unpack and inspect an item as you would in a shop, and try on clothing. Do not use it more than necessary to assess it. Return it complete and securely packed, in its original packaging where reasonably possible. Original packaging is not an absolute requirement for a return.

If the item has lost value because you used it more than necessary to assess it, we may deduct that reduction in value. This does not mean that your return is automatically refused.

Clothing and accessories

Costs

For cooling-off-period returns, you pay the return costs if this was disclosed before purchase. If an item was incorrectly delivered, damaged during delivery or has a problem covered by your statutory guarantee, contact shop@cyclemasters.com; we cover the necessary return costs in that case.

Exchange

If you prefer a different size, please send an email to shop@cyclemasters.com. You will receive a discount code for the shipping costs so you do not have to pay them again. We can also create the new order for you if you prefer.

Returning

Return the items complete (including all accessories belonging to the item) and, if reasonably possible, in their original, undamaged packaging and with a fully completed return form. We recommend sending your return with a Track & Trace code. If you send the return yourself, you bear the risk of loss or damage during return shipping. If we offer to collect the item, we bear the risk from the moment you hand it to our carrier. Keep the shipping receipt until you have received notification that your return has been processed. You can also bring your return to our office in Bleiswijk by appointment. Send an email to shop@cyclemasters.com to make an appointment.

How to return?

The return form is included with your order. You can complete this form and include it with the items. The form is optional: a clear notification that you wish to return is also sufficient. Include your order details so we can identify your return. Cut off the address label and stick it on the package. Take the package to a shipping location of your choice. There you will receive a proof of shipment to show that the package has been returned. Keep this code safe and have it on hand when needed.

You can also register your return via shop@cyclemasters.com, then you can create and pay for the shipment via a link you will receive from us. You only need to print the label, stick it on the package, and drop it off at a PostNL point.

Processing of the return shipment

Once the item you have returned has been processed by us, you will receive an email about it. We aim to process your return as soon as possible. Our goal is to handle this within 2-5 working days after receiving the package.

Refund

When you withdraw from your purchase, we refund you using the same payment method within 14 days of your notification. If you return the entire order, we also refund the original standard delivery costs. Additional charges for a more expensive delivery option are not refunded. For a partial return, the original delivery costs are not refunded.

If you send the items back yourself, we may withhold the refund until we receive them or you provide proof of return, whichever happens first. This does not apply if we have offered to collect the items. A longer processing time at a partner does not change your legal right to a timely refund.

Return address

CycleMasters BV

Jan van der Heydenstraat 26

2665 JA Bleiswijk

Phone number: 085 888 2853 (available during office hours)

Email: shop@cyclemasters.com

Chamber of Commerce number: 74468065

VAT number: NL859913600B01

You can read all about exchanges and returns here.