Common questions and support documentation

• How can I cancel my membership?
• Available payment methods
• Change information
• How does the 14-day free trial work?
• Can I pause my membership?
• Invoicing
• Verification Payment method
• How can I start a membership?
• I have a promotion code, where can I enter it?
• Forgot password

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• Connect Bluetooth HR Sensor

• What is the delivery time of my order?
• How does exchanging and returning work?
• How will my order be shipped?
• Can I pick up my order?
• Can I use a Gift Card in the webshop?
• How can I pay in the webshop?
• How do I know which size is best to order?

• CycleMasters Programs
• Heartrate indication & RPM
• Structure and content of the lessons
• Music tracks
• Are there training schedules available?
• In which languages are the workouts available?
• Book a Studio Ride
• What is the length of the workouts?
• What kind of workouts do you offer?
• Is Indoor Cycling for me?

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• Advice about buying an Indoor Cycling fiets
• Connect to external services
• Casting with the CycleMasters app
• Cast via website and Chromecast
• Which (type of) Indoor Cycling bike do you recommend?
• Filtering Lessons in the CycleMasters App
• Cast using website and AppleTV
• Change settings in the App
• Bad video quality
• How can I view CycleMasters on my TV?

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