Common questions and support documentation

• How can I cancel my membership?
• Change Personal information
• Login with Google & Apple
• How can I start a membership?
• Verification Payment method via SCA
• Available payment methods
• Can I pause my membership?
• I have a promotion code, where can I enter it?
• Invoicing
• Forgot password

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• Delivery and returns of Bike+ bikes
• My Bike+ bike has a problem or defect

• Connect the CycleMasters Studio Player
• Log in to the Studio App (TV)
• Tablet app always in the foreground
• Can I use CycleMasters for business purposes?
• Compatible devices for installing the studio app on personal hardware
• How does a business membership work?
• Add devices
• Getting started with the CycleMasters Studio Player
• Installing the CycleMasters Studio App on your own hardware
• How can the lessons be played?

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• Compatible heart rate sensors
• Connect to Strava
• Chromecast Icon Missing (Android)
• Advice about buying an Indoor Cycling bike
• Playback issues with an Apple TV (AirPlay)
• Which (type of) Indoor Cycling bike do you recommend?
• Bad video quality
• Change settings in the App
• How can I view CycleMasters on my TV?
• What do I need to get started with CycleMasters?

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• What is the delivery time of my order?
• Returning Clothes and Merchandise
• Can I use a Gift Card in the webshop?
• How do I know which size is best to order?
• Can I pick up my order?
• How will my order be shipped?
• How can I pay in the webshop?
• Return Bikes and accessoires

• CycleMasters Programs
• Structure and content of the lessons
• Filtering workouts
• Music tracks
• What is the length of the workouts?
• In which languages are the workouts available?
• What kind of workouts do you offer?
• Is Indoor Cycling for me?
• Is Yoga for me?
• When is a lesson marked as completed?

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