Verification Payment method

Have you recently received an email from us asking you to verify your payment details? And are you wondering if this is correct and there is no phishing involved? We will explain to you below why we are sending this email and why it is important in this case to verify your payment details.

If you still have questions, you can always call us at 085 888 2853.

Strong Customer Authentication

In 2019, a new regulation was introduced in Europe that mandates Strong Customer Authentication (SCA) for most online payments. This means that CycleMasters is required to verify your payment details through an additional authentication step. This extra step is intended to prevent fraud and better protect you as a customer. Without this authentication, payments to CycleMasters may be declined by your bank and your membership terminated.

Exemption for recurring payments

Because you enter into a membership with CycleMasters, where a fixed amount is debited regularly, we automatically request an exemption for the subsequent payments with the authentication. If the bank accepts the exemption, then you as a customer do not need to authenticate these payments monthly.

However, these exemptions are not guaranteed by your bank. It may therefore happen that during your ongoing membership, you still receive an email from us to verify your payment details.

Authentication at CycleMasters is done as follows:

At registration

When you sign up with CycleMasters, you add your payment details in step 2 of the registration process. You will then be redirected to your bank's payment page. Here, you also automatically give CycleMasters permission to debit the payments from the account or credit card you provided during the membership period.

Via Email

You will receive an email from CycleMasters requesting you to verify your payment details according to the SCA regulations.

Recurring request for verification of payment details

The instruction to verify the payment details is given by the bank. If you are asked multiple times to verify your payment details, we ask you to contact your bank. It may be due to insufficient balance in the account or an expired card, for example.