Verification Payment method via SCA

Have you received an email from us asking you to confirm your payment details? That's correct — this email is not phishing. Below you can read why we are asking this.

Why do I need to verify my payment details?

Since 2019, the Strong Customer Authentication (SCA) law has been in effect in Europe. This requires online payments to be secured with additional measures. CycleMasters is therefore required to occasionally have your payment details confirmed through your bank. This step helps to prevent fraud. If you do not verify, your bank may refuse the payment and your membership will be automatically terminated.

Why am I receiving this message while I am already paying?

With your first payment, we request an exemption through your bank, so you do not have to confirm every month. Sometimes this exemption expires (for example, if your card expires or your bank makes changes). You will then receive another email to verify your payment details. This is completely normal and is part of the security between your bank and CycleMasters.

How does the verification process work?

• Upon registration: you fill in your payment details and confirm through your bank.
• Via email: you will receive a secure link from us to do the verification again.
• Repeated request: does this occur frequently? Then contact your bank.

Do you have any questions?

You can always call us at 085 888 2853.

Have you received an email to verify your payment details?