Verification Payment method via SCA

Have you received an email asking you to confirm a credit card payment?

If you pay for your membership by credit card, your bank may occasionally ask for additional confirmation. You may receive an email asking you to complete this verification.

Why is additional verification needed?

This extra security step helps your bank check that you are the cardholder. For example, you may be asked to confirm in your banking app or enter a verification code. You may see the terms Strong Customer Authentication (SCA) or 3D Secure.

Why am I receiving this request when I already pay regularly?

Even if previous credit card payments were successful, your bank may require additional verification for a subsequent payment. This does not mean you need to confirm every instalment. Complete the verification when requested.

How does verification work?

When you receive a verification request, follow the instructions to confirm the credit card payment through your bank. If you cannot complete the verification or receive repeated requests, contact your bank or us.

What happens if I do not complete the verification?

Without the requested confirmation, the payment cannot be completed. Your membership is not terminated immediately: you will receive several reminders first. If the verification and payment remain incomplete after these reminders, your membership will be terminated.

Not sure whether the email is genuine?

A request for additional credit card verification may come from us, but always check the message you receive. If you are unsure about the sender or link, do not click the link. Contact us directly at hello@cyclemasters.com or +31 85 888 2853 so we can check the request.