Playback issues with an Apple TV (AirPlay)

If you are experiencing issues with AirPlay, there could be several reasons.

Please note: interactive workouts do not work via AirPlay. Follow these directly on your phone or tablet, or cast them via Chromecast.

In some cases, you may experience issues playing our Scenic Ride workouts. Here is a brief technical explanation: Our Scenic Rides are recorded at 50 frames per second, resulting in very smooth high-quality images.

It is possible that your Apple TV is set to, for example, 30Hz or 60Hz (Hertz). Refresh rate is the speed at which a display screen refreshes its content. The refresh rate is measured in Hertz (number of times per second).

Below are possible solutions. Menu names may differ by device and software version.

1. Set Apple TV to 50Hz

• Press 'Menu' on the Apple TV remote.
• Then navigate to 'Settings' in the menu.
• Choose 'Audio and Video'.
• Under 'Video', choose the 'Resolution' setting.
• Choose 1080p 50hz for the resolution.

2. If using a Samsung TV - Change Auto Motion Plus setting to 'clear / Led Clear Motion'

• Go to settings > 'picture'
• Navigate to 'Expert Settings' in the menu.
• Choose 'Auto Motion Plus settings'.
• Under 'Auto Motion Plus', select the 'Custom' setting.
• Then select 'LED Clear Motion'.

3. Restart your device

Restarting is a simple step that often resolves various issues. You can restart your iPhone by pressing the appropriate buttons. For the Apple TV, you can unplug the power cable briefly. Alternatively, you can go to Settings > System > Restart from the menu. It takes a few minutes for the Apple TV to be ready for use again.