Playback issues with an Apple TV (AirPlay)

If you are experiencing issues with AirPlay, there could be several reasons.

In some cases, you may experience issues playing our Scenic Ride workouts. Here is a brief technical explanation: Our Scenic Rides are recorded at 50 frames per second, resulting in very smooth high-quality images. This is much higher than standard YouTube content, which is typically recorded at 25 or 29.997 frames per second.

It is possible that your Apple TV is set to, for example, 30Hz or 60Hz (Hertz). Refresh rate is the speed at which a display screen refreshes its content. The refresh rate is measured in Hertz (number of times per second).

Here are a few possible solutions:

1. Set Apple TV to 50Hz

Press 'Menu' on the Apple TV remote.
Then navigate to 'Settings' in the menu.
Choose 'Audio and Video'.
Under 'Video', choose the 'Resolution' setting.
Choose 1080p 50hz for the resolution.

2. If using a Samsung TV - Change Auto Motion Plus setting to 'clear / Led Clear Motion'

Go to settings > 'picture'
Navigate to 'Expert Settings' in the menu.
Choose 'Auto Motion Plus settings'.
Under 'Auto Motion Plus', select the 'Custom' setting.
Then select 'LED Clear Motion'.

3. Restart your device

Restarting is a simple step that often resolves various issues. You can restart your iPhone by pressing the appropriate buttons. For the Apple TV, you can unplug the power cable briefly. Alternatively, you can go to Settings > System > Restart from the menu. It takes a few minutes for the Apple TV to be ready for use again.