My workout buffers, freezes or has poor video quality
Is your workout buffering, freezing or playing in poor quality? Work through the checks below to help identify whether the issue is related to your connection, device or a particular workout.
Why does video quality drop?
CycleMasters automatically adjusts video quality to your current internet connection. A weak wifi signal or fluctuating mobile connection can make the picture less sharp. An unstable connection can also interrupt playback.
My workout buffers or freezes
- Check your connection. Try playing closer to your wifi router. Use a network cable if your device supports one.
- Open the workout again. Close the app or browser tab, then try restarting the workout.
- Restart your device. Also check that you have the latest version of the CycleMasters app.
- Try a different workout. This helps you check whether the issue affects one workout or several.
- Test a different connection or device. If available, this can help identify where the problem occurs.
Also see the recommended internet speed. If you are watching on a TV, read the Chromecast instructions or the steps for AirPlay playback issues.
Still having problems?
Ask Amy in the app for help or email support@cyclemasters.com or hello@cyclemasters.com. Include the workout name, your device, whether you are using the app or website, and when the problem occurs. Also let us know which checks you have already tried.