Bad video quality

What should you do in case of playback issues? For example: the lessons are displayed in low quality. The image is not sharp and the audio does not sound good. 


We use a technique that ensures that the lessons continue to play even at lower internet speeds. The quality of the image is adjusted to the current internet speed. This can occur especially in wifi networks with poor reception and mobile data networks where the internet speed can vary greatly. 

Possible solution(s):

  1. Use a network cable: Connect the device you are using to play the lessons with a network cable to the internet.
  2. Improve wifi connection: Use a wifi extender to improve the signal of your wifi connection where you follow the lessons.

If you have tried the above possibilities and still have issues with playback, it is best to contact the person who set up the home network. 

Still need help? Contact Us Contact Us