Creating profiles
With a Family or Bike+ membership you can create multiple profiles within your account, up to a maximum of 4. Each profile keeps its own progress, saved workouts and preferences. A Personal membership has one profile.
Adding a profile
- Open Settings in the app. Your profiles are at the top.
- Tap Add, or choose Edit profiles > Add profile.
- Fill in the name and choose an avatar: a character, or your initials in a colour you like.
- Choose your language and workout preferences, then choose Save.
You can change all of this later under Edit profiles.
Switching between profiles
In the app, open Settings and tap the profile you want to use. On the website, use the account menu at the top right and choose Switch profile. On a TV you choose Switch profile in the settings; you add new profiles in the app.
Profiles do not sign in on their own. Sign in with the account owner's details and then choose your profile.
Deleting a profile
Go to Settings > Edit profiles, select the profile and choose Delete profile. The workouts and progress of that profile are removed immediately and cannot be restored.
The primary profile of your account cannot be deleted. Does your membership no longer allow all your profiles? Then the extra profiles are locked, with the text Locked by your membership.
To end your membership, go to Settings > Membership. Your account remains active. To delete your account, go to Settings > Sign-in and security > Delete account.