How can I cancel my membership?

If you no longer wish to use our platform, you can cancel your membership online. A Personal or Family membership ends at the end of the paid period, with no notice period. You can continue following workouts until your membership ends. Your account remains active, but you can no longer follow workouts without a membership. You can still sign in and start a new membership on your existing account. You do not need to create a new account.

Membership through CycleMasters

Did you start your membership through our website? Then you cancel it in My account.

1. In the CycleMasters app, open Settings > Membership. My account opens and you are already signed in. Or go to account.cyclemasters.com and sign in.
2. Under Membership, choose Cancel.
3. Choose why you want to stop. You may be offered an alternative first, such as a pause. To continue, choose No, cancel anyway.
4. Choose Confirm cancellation. We send a confirmation by email.

You can train as usual until the end date shown. Changed your mind? Until that date you can choose Stay a member and your membership simply continues.

The CycleMasters app for Android does not sell memberships. If you use the Android app, you manage and cancel your membership in the same way in My account.

Bike+ membership

Bike+ is a rental membership with a minimum term of 12 months. After that, it can be cancelled monthly. Within 30 days of receiving the bike, you can end the membership and have the bike collected free of charge. Outside this return option, the membership cannot end before the minimum term is over.

We arrange a Bike+ membership for you, so you cannot cancel it yourself in My account. Ask Amy in the CycleMasters app or email hello@cyclemasters.com.

When your membership ends, the rented bike is collected free of charge. Read more about returning your Bike+ bike and arranging collection.

Membership through Apple

If you started your membership in the App Store and are sure you want to cancel it, follow the steps below.

1. On your iPhone or iPad, go to 'Settings' > '[your Apple Account name]' > 'Subscriptions'.
2. Tap on the subscription you want to manage.
3. Choose a different subscription option or tap 'Cancel Subscription'.

In the CycleMasters app on iPhone or iPad you can also open Settings > Membership and choose Manage through Apple. You keep training until the end of the period you paid for.

Membership through Google Play

If you still pay through Google Play, cancel it there: open the Google Play Store app, tap your profile picture, choose Payments & subscriptions and then Subscriptions, and select CycleMasters.

Deleting your account

Cancelling your membership does not delete your account. You can delete your account in the app. Read how to delete your account.