How do I delete my account?
You can delete your CycleMasters account yourself in the app.
Deleting your account in the app
- Open Settings.
- Tap Sign-in and security.
- Tap Delete account.
- Read what happens, tap Delete account again and confirm with your password, Apple or Google.
Only the account owner can delete the account. You do not see this option if you are signed in on a profile within an account.
What happens when you delete your account
- Your account is closed straight away and erased after 7 days.
- This applies to your whole account, including the other profiles.
- We keep invoices as the law requires. Your workout history can then no longer be linked to you.
- Your CycleMasters membership stops immediately.
- You are signed out everywhere, including on your TV.
Changed your mind? Contact support within 7 days. After that, it is final.
Do you pay through the App Store or Google Play?
Deleting your account does not stop a subscription you pay through Apple or Google. They keep charging you until you cancel it with them. In the app, choose Manage subscriptions on the delete screen, or read how to cancel your membership.
Cannot delete it in the app?
Business accounts and accounts without the option in the app are deleted by us. You cannot delete your account yourself on the website. Ask Amy in the CycleMasters app, or email hello@cyclemasters.com from the email address of your account.
Deleting your account or cancelling your membership?
If you only want to stop your membership, you do not need to delete your account. Your account remains available after your membership ends. You can still sign in and start a new membership later. You cannot follow workouts without an active membership.