My membership is active, but I cannot access classes

Do you have an active membership but cannot access classes? Check the points below.

1. Check which account you are signed in to

Use the CycleMasters account you used to subscribe. Check the email address and use the same sign-in method you used when registering, such as email, Google or Apple. If needed, sign out and sign in again.

2. Check where your membership is managed

• Through our website: sign in to account.cyclemasters.com and view your membership under Settings.
• Through Apple: check your subscription with Apple. Apple manages this membership and its payments.
• Through your employer: check with your corporate fitness scheme provider that your membership is active.

Being able to sign in to an account does not necessarily mean you have an active membership. Your account remains available after your membership ends.

3. Check whether the same profile is already playing a class

Each profile can follow one class at a time. Different profiles can follow classes simultaneously if your membership supports multiple profiles.

Still unable to access classes?

Email hello@cyclemasters.com with your account email address, where you subscribed, the device you use and the message you see. If possible, include a screenshot so we can help you.