My payment failed. What should I do?
Has a membership payment failed? What to do next depends on where you subscribed.
Membership through our website
- Check the payment reminder you received from us and follow the instructions in that email.
- Check your payment details in the settings at account.cyclemasters.com and update them if needed.
- Have you been asked to complete additional credit card verification? Complete that verification. Read more about SCA verification.
Need help? Email hello@cyclemasters.com with your account email address and, if available, the invoice number.
Membership through Apple
Apple manages payments for memberships purchased through the iOS App Store. Check your payment method with Apple. Contact Apple Support for questions about this payment.
Membership through your employer
Payments and membership management are handled by your employer or corporate fitness scheme provider. Contact them if you have a payment issue.