My Bike+ bike has a problem or defect

This article concerns a bike rented with a Bike+ membership.

Reporting a problem or defect

Report the issue to CycleMasters at support@cyclemasters.com. We will coordinate the handling of your issue through our partner. You do not need to contact the partner yourself.

Describe the problem

Note your bike model, what is going wrong and when the problem occurs. A clear photo or short video can help with assessing the issue.

Having trouble connecting to the app?

Does the bike work, but you cannot connect it to the CycleMasters app? See Problems with connecting a bike or heart rate sensor.